Privacy Policy
Introduction This Privacy Policy describes how
and its affiliates (collectively “Jagannath Creation”) collect, use,
share, protect or otherwise process your information/personal data through our
website https://jagannathcreation.com/ link (hereinafter referred to as
Platform).
Please note that you may be able to browse
certain sections of the Platform without registering with us. We do not offer
any product/service under this Platform outside India and your personal data
will primarily be stored and processed in India. By visiting this Platform,
providing your information or availing any product/service offered on the
Platform, you expressly agree to be bound by the terms and conditions of this
Privacy Policy, the Terms of Use and the applicable service/product terms and
conditions, and agree to be governed by the laws of India including but not
limited to the laws applicable to data protection and privacy. If you do not
agree please do not use or access our Platform. Collection-We collect your
personal data when you use our Platform, services or otherwise interact with us
during the course of our relationship and related information provided from
time to time. Some of the information that we may collect includes but is not
limited to personal data / information provided to us during signup/
registering or using our Platform such as name, date of birth, address,
telephone/mobile number, email ID and/or any such information shared as proof
of identity or address. Some of the sensitive personal data may be collected
with your consent, such as your bank account or credit or debit card or other
payment instrument information or biometric information such as your facial
features or physiological information (in order to enable use of certain features
when opted for, available on the Platform) etc. all of the above being in
accordance with applicable law(s) You always have the option to not provide
information, by choosing not to use a particular service or feature on the
Platform. We may track your behaviour, preferences, and other information that
you choose to provide on our Platform. This information is compiled and
analyzed on an aggregated basis. We will also collect your information related
to your transactions on Platform and such third-party business partner
platforms. When such a third-party business partner collects your personal data
directly from you, you will be governed by their privacy policies. We shall not
be responsible for the third party business partner’s privacy practices or the
content of their privacy policies, and we request you to read their privacy
policies prior to disclosing any information. If you receive an email, a call
from a person/association claiming to be seeking any personal data like
debit/credit card PIN, net-banking or mobile banking password, we request you
to never provide such information. If you have already revealed such
information, report it immediately to an appropriate law enforcement agency.
Usage- We use personal data to provide the services you request. To the extent
we use your personal data to market to you, we will provide you the ability to
opt-out of such uses. We use your personal data to assist sellers and business
partners 1 in handling and fulfilling orders; enhancing customer experience; to
resolve disputes; troubleshoot problems; inform you about online and offline
offers, products, services, and updates; customise your experience; detect and
protect us against error, fraud and other criminal activity; enforce our terms
and conditions; conduct marketing research, analysis and surveys; and as
otherwise 1 described to you at the time of collection of information. You
understand that your access to these products/services may be affected in the
event permission is not provided to us. Sharing- We may share your personal
data internally within our group entities, our other corporate entities, and
affiliates to provide you access to the services and products offered by them.
These entities and affiliates may market to you as a result of such sharing
unless you explicitly opt-out. We may disclose personal data to third parties
such as sellers, business partners, third party service providers including
logistics partners, prepaid payment instrument issuers, third-party reward
programs and other payment opted by you. These disclosure may be required for
us to provide you access to our services and products offered to you, to comply
with our legal obligations, to enforce our user agreement, to facilitate our
marketing and advertising activities, to prevent, detect, mitigate, and
investigate fraudulent or illegal activities related to our services. We may
disclose personal and sensitive personal data to government agencies or other
authorised law enforcement agencies if required to do so by law or in the good
faith belief that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process. We may disclose personal data
to law enforcement offices, third party rights owners, or others in the good
faith belief that such disclosure is reasonably necessary to: enforce our Terms
of Use or Privacy Policy; respond to claims that an advertisement, posting or
other content violates the rights of a third party; or protect the rights,
property or personal safety of our users or the general public. Security
Precautions- To protect your personal data from unauthorised access or
disclosure, loss or misuse we adopt reasonable security practices and
procedures.
Once your information is in our possession or
whenever you access your account information, we adhere to our security
guidelines to protect it against unauthorised access and offer the use of a
secure server. However, the transmission of information is not completely
secure for reasons beyond our control. By using the Platform, the users accept
the security implications of data transmission over the internet and the World
Wide Web which cannot always be guaranteed as completely secure, and therefore,
there would always remain certain inherent risks regarding use of the Platform.
Users are responsible for ensuring the protection of login and password records
for their account. Data Deletion and Retention- You have an option to delete
your account by visiting your profile and settings on our Platform , this
action would result in you losing all information related to your account. You
may also write to us at the contact information provided below to assist you
with these requests. We may in event of any pending grievance, claims, pending
shipments or any other services we may refuse or delay deletion of the account.
Once the account is deleted, you will lose access to the account. We retain
your personal data information for a period no longer than is required for the
purpose for which it was collected or as required under any applicable law.
However, we may retain data related to 2 you if we believe it may be necessary
to prevent fraud or future abuse or for other legitimate purposes. We may
continue to retain your data in anonymised form for analytical and research
purposes. Your Rights- You may access, rectify, and update your personal data
directly through the functionalities provided on the Platform. Consent- By
visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and 2 otherwise processing of your
information on the Platform in accordance with this Privacy Policy. If you
disclose to us any personal data relating to other people, you represent that
you have the authority to do so and permit us to use the information in accordance
with this Privacy Policy. You, while providing your personal data over the
Platform or any partner platforms or establishments, consent to us (including
our other corporate entities, affiliates, lending partners, technology
partners, marketing channels, business partners and other third parties) to
contact you through SMS, instant messaging apps, call and/or e-mail for the
purposes specified in this Privacy Policy. You have an option to withdraw your
consent that you have already provided by writing to the Grievance Officer at
the contact information provided below. Please mention “Withdrawal of consent
for processing personal data” in your subject line of your communication. We
may verify such requests before acting on our request. However, please note
that your withdrawal of consent will not be retrospective and will be in
accordance with the Terms of Use, this Privacy Policy, and applicable laws. In
the event you withdraw consent given to us under this Privacy Policy, we
reserve the right to restrict or deny the provision of our services for which
we consider such information to be necessary. Changes to this Privacy Policy-
Please check our Privacy Policy periodically for changes. We may update this
Privacy Policy to reflect changes to our information practices. We may alert /
notify you about the significant changes to the Privacy Policy, in the manner
as may be required under applicable laws
Terms & Conditions
This document is an electronic record in terms of
Information Technology Act, 2000 and rules there under as applicable and the
amended provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or digital
signatures. This document is published in accordance with the provisions of
Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules,
2011 that require publishing the rules and regulations, privacy policy and
Terms of Use for access or usage of domain name
(“https://jagannathcreation.com”), including the related mobile
site and mobile application (hereinafter 3
referred to as “Platform”). The Platform is owned by (Jagannath Creation), a
company incorporated under the Companies
Act, 1956 with its registered office at
(admin@jagannathcreation.com) (hereinafter referred to as “Platform
Owner”, “we”, “us”, “our”). Your use of the Platform and services and
tools are governed by the following terms and conditions (“Terms of
Use”) as applicable to the Platform including the applicable policies
which are incorporated herein by way of reference. If You transact on the
Platform, You shall be subject to the policies that are applicable to the
Platform for such transaction. By mere use of the Platform, You shall be
contracting with the Platform Owner and these terms and conditions including
the policies constitute Your binding obligations, with Platform Owner. These
Terms of Use 3 relate to your use of our website, goods (as applicable) or
services (as applicable) (collectively, “Services”). Any terms and conditions
proposed by You which are in addition to or which conflict with these Terms of
Use are expressly rejected by the Platform Owner and shall be of no force or
effect. These Terms of Use can be modified at any time without assigning any
reason. It is your responsibility to periodically review these Terms of Use to
stay informed of updates. For the purpose of these Terms of Use, wherever the
context so requires “you”, “your” or “user” shall mean any
natural or legal person who has agreed to become a user/buyer on the Platform.
ACCESSING,
BROWSING OR OTHERWISE USING THE PLATFORM
INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF
USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
The use of Platform and/or availing of our
Services is subject to the following Terms of Use: To access and use the
Services, you agree to provide true, accurate and complete information to us
during and after registration, and you shall be responsible for all acts done
through the use of your registered account on the Platform. Neither we nor any
third parties provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials
offered on this website or through the Services, for any specific purpose. You
acknowledge that such information and materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or errors to
the fullest extent permitted by law. Your use of our Services and the Platform
is solely and entirely at your own risk and discretion for which we shall not
be liable to you in any manner. You are required to independently assess and
ensure that the Services meet your requirements. The contents of the Platform
and the Services are proprietary to us and are licensed to us.
You will not have any authority to claim any
intellectual property rights, title, or interest in its contents. The contents
includes and is not limited to the design, layout, look and graphics. You
acknowledge that unauthorized use of the Platform and/or the Services may lead
to action against you as per these Terms of Use and/or applicable laws. You
agree to pay us the charges associated with availing the Services. You agree
not to use the Platform and/ or Services for any purpose that is unlawful,
illegal or 4 forbidden by these Terms, or Indian or local laws that might apply
to you. You agree and acknowledge that website and the Services may contain
links to other third party websites. On accessing these links, you will be
governed by the terms of use, privacy policy and such other policies of such
third party websites. These links are provided for your convenience for provide
further information. You understand that upon initiating a transaction for
availing the Services you are entering into a legally binding and enforceable
contract with the Platform Owner for the Services. You shall indemnify and hold
harmless Platform Owner, its affiliates, group companies (as applicable) and
their respective officers, directors, agents, and employees, from any claim or
demand, or actions including reasonable attorneys’ fees, made by any third
party or penalty imposed due to or arising out of Your breach of this Terms of
Use, privacy Policy and other Policies, or Your violation of any law, rules or
regulations or the rights (including infringement of intellectual property
rights) of a third party. In no event will the Platform Owner be liable for any
indirect, consequential, incidental, special or punitive damages, 4 including
without limitation damages for loss of profits or revenues, business
interruption, loss of business opportunities, loss of data or loss of other
economic interests, whether in contract, negligence, tort or otherwise, arising
from the use of or inability to use the Services, however caused and whether
arising in contract, tort, negligence, warranty or otherwise, exceed the amount
paid by You for using the Services giving rise to the cause of action or Rupees
One Hundred (Rs. 100) whichever is less Notwithstanding anything contained in
these Terms of Use, the parties shall not be liable for any failure to perform
an obligation under these Terms if performance is prevented or delayed by a
force majeure event. These Terms and any dispute or claim relating to it, or
its enforceability, shall be governed by and construed in accordance with the
laws of India. All disputes arising out of or in connection with these Terms
shall be subject to the exclusive jurisdiction of the courts in (North 24
Parganas, West Bengal) All concerns or communications relating to these Terms
must be communicated to us using the contact information provided on this
website.
Shipping Policy
Processing Time
All orders are delivered within 2-3 business
days. Orders are not shipped or delivered on weekends or holidays. If we are
experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a
significant delay in the shipment of your order, we will contact you via email
or phone. Shipping Time Domestic Shipping: Orders will be delivered within 3 to
4 weeks from the date of order confirmation. Please note that delivery times
may be affected by factors beyond our control, such as weather conditions,
customs delays, and other unforeseen circumstances.
Return and Refund policy
No Return and Refund for digital Products.
We have a 5-day return policy, which means you
have 5 days after receiving your item to request a return. Once the return
product is received it will be inspected and the return will be approved within
2 days. Refunds 5 We will notify you once we’ve received and inspected your
return, and let you know if the refund was approved or not. If approved, you’ll
be automatically refunded on your original payment method within 10 business
days. Please remember it can take some time for your bank or credit card
company to process and post the refund too. If more than 15 business days have
passed since we’ve approved your return, please contact
us at support@jagannathcreation.com